Contact Us
Thank you for visiting Teachers of the Secret (teachersofthesecret.com), your trusted resource for beginner-friendly guides and reviews of online casinos in Bangladesh, including platforms like 1xBet, 20Bet, WinWin, Cloudbet, and Stake. We’re here to assist with any questions, feedback, or concerns about our content, online casino navigation, or responsible gaming practices. Our team is committed to providing prompt and helpful support to enhance your experience in exploring Bangladesh’s online casino landscape.
Get in Touch
We offer multiple channels to ensure you can reach us conveniently, whether you’re seeking clarification on casino reviews, payment methods (e.g., bKash, Nagad, cryptocurrency), or responsible gambling resources. All inquiries are handled with confidentiality and in compliance with the Cyber Security Ordinance 2025 and international data protection standards.
1. Email Support
For detailed inquiries, feedback, or assistance with our content (e.g., understanding wagering requirements or choosing beginner-friendly platforms), contact our support team:
- Email: [email protected]
- Response Time: Within 24–48 hours
- Best For: Account issues, content questions, or detailed feedback
Please include your name, a brief description of your inquiry, and any relevant details (e.g., specific casino platform like WinWin or Cloudbet) to help us respond effectively.
2. Phone Support
Speak directly with our team for urgent inquiries or personalized guidance:
- Phone: +880 1234-567890 (Bengali and English support available)
- Hours: Monday–Friday, 9:00 AM–6:00 PM (BST); Saturday, 10:00 AM–2:00 PM (BST)
- Best For: Immediate assistance, clarification on local regulations, or responsible gambling concerns
Note: Calls may be recorded for quality assurance and training purposes.
3. Live Chat
For real-time support, use our live chat feature available on the website:
- Access: Click the chat icon in the bottom-right corner of any page
- Availability: 24/7 with Bengali and English-speaking agents
- Best For: Quick questions about casino features (e.g., demo modes on 1xBet, mobile optimization on WinWin) or navigation help
Our live chat is optimized for mobile users, reflecting Bangladesh’s mobile-first gaming trend (93% smartphone penetration).
4. Social Media and Messaging
Connect with us on popular platforms for updates, community engagement, or informal inquiries:
- WhatsApp: +880 9876-543210 (message only, Bengali/English)
- Telegram: @TeachersOfTheSecret (join our channel for casino updates and tips)
- Best For: Staying informed about new reviews, bonuses (e.g., 20Bet’s 20,000 BDT welcome offer), or responsible gaming resources
We respond to messages within 12–24 hours. Please avoid sharing sensitive personal information (e.g., bKash PINs or crypto wallet details) via unsecured messaging platforms.
5. Postal Address
For formal correspondence or legal inquiries:
- Address: Teachers of the Secret, Suite 3A, Road 12, Banani, Dhaka 1213, Bangladesh
- Best For: Official complaints, legal notices, or partnership inquiries
Responsible Gambling Support
We prioritize responsible gaming and encourage users to play within their limits. If you or someone you know needs help with gambling-related concerns, contact these trusted resources:
- Mukti Drug & Addiction Helpline: +880 9612000012 (24/7, Bengali support)
- National Mental Health Institute: +880 1711940221
- Gamblers Anonymous Bangladesh: Visit the international Gamblers Anonymous website for local group information
Our team can also guide you to platform-specific tools (e.g., self-exclusion on Stake or deposit limits on 1xBet) to promote safe gaming practices.
What to Expect When Contacting Us
- Prompt Responses: We aim to address email and messaging inquiries within 24–48 hours and live chat queries instantly during operational hours.
- Bengali Language Support: All communication channels offer native Bengali assistance to ensure clarity and accessibility.
- Confidentiality: Your personal information is protected under our Privacy Policy and handled in compliance with the Cyber Security Ordinance 2025 and GDPR for international users.
- Actionable Guidance: Whether you’re asking about crypto deposits on Cloudbet, bonus terms on 20Bet, or legal considerations in Bangladesh, we provide clear, practical advice tailored to your needs.
Feedback and Suggestions
We value your input to improve our guides, reviews, and user experience. Share your thoughts on our content (e.g., our beginner’s roadmap or platform comparisons) via:
- Email: [email protected]
- Form: Use the feedback form on our website’s homepage
Your feedback helps us refine our content to better serve Bangladesh’s growing online casino community.
Important Notes
- Third-Party Platforms: Teachers of the Secret provides informational content and links to third-party casinos (e.g., 1xBet, Stake). We are not responsible for their operations, terms, or outcomes. Always verify licensing (e.g., Curaçao eGaming) and read third-party terms before engaging.
- Legal Compliance: Online gambling in Bangladesh operates in a legal gray area under the Public Gambling Act 1867 and Cyber Security Ordinance 2025. Users are responsible for understanding local laws and risks.
- Security: For secure communication, use our official channels listed above. Avoid sharing sensitive details (e.g., passwords, payment information) via unsecured methods.
Thank you for choosing Teachers of the Secret as your guide to online casino gaming in Bangladesh. We’re here to support your journey with reliable information and responsible gaming advocacy. Reach out anytime—we look forward to assisting you!